Questions, answered honestly

Five steps, and about fifteen minutes.

1. Understand your sleep. A CasAI sleep consultant asks how you sleep now and what you find comfortable.
2. Measure your body. We read your BMI, posture and pressure points while you lie down. The scanning is the quick part, about three minutes for the mattress and the pillow together.
3. Analyse with AI. Our system works out what your sleep actually needs.
4. Recommend your mattress. We match you with the right support, and you feel it adjust under you in real time.
5. Support your sleep. We carry on after the purchase rather than ending at it.

Fifteen minutes is what we book, and the scanning itself takes about three minutes: the mattress scan and the pillow scan together. The rest is spent talking you through what it found. The bed is yours to lie on for as long as you like after that, so nothing is rushed.

Just yourself, in comfortable clothes. Everything else, including fresh hygiene layers for the trial bed, is prepared at the showroom.

Free, and there's nothing to sign. You keep your Sleep ID either way. We'd rather you knew what your body needs and bought elsewhere than guessed and bought from us.

Please do, and it's better if you both come. Half of what we'll show you only makes sense with two people on the mattress. We'll set your two sides differently and you'll feel where they meet.

Sensors run through the mattress and read pressure, posture and temperature all night. Hip drops, the support under it firms up. Shoulder wants room, it eases off. If snoring starts, the bed lifts you a little before it wakes anybody. All of that is there on night one.

No. What you'll feel is it adapting, which isn't the same thing: shift position and the support changes under you. The learning is slower. It happens at home, over nights and weeks.

Mattresses start at S$599 for a Sync I single and run to S$7,288 for an AI Pro XII king, so the honest answer is that it depends on the model and the size. A boxed mattress is one good surface built the same for everybody. If you sleep well now and you and your partner want the same feel, that may be all you need, and we would rather say so than sell past it. The scan is free either way, and it tells you which model actually fits you.

Every mattress settles over time, and the AI doesn't change that. We're not going to tell you it does. What protects you is what's inside the mattress and the warranty we put in writing: 10 years on the mattress structure, and 5 years on the smart base, both the frame and the electrics. Press on it yourself when you come in, and read the warranty before you buy, not after.

Not even slightly, and you've got plenty of company. ResMed found that 49% of Singaporean couples have tried sleeping apart, and 64% of the ones who did slept better for it (ResMed Global Sleep Survey, 2025). What most of those couples are actually solving, though, is one bed with two bodies in it and only one firmness to go round. Before you give up a room, come and lie on a mattress that reads each side separately.

Yes. Positions, presets and sleep insights are available in the CasAI app, with simple controls on the base as well.

CasAI is the sleep arm of Casa Concetto, Singapore's leading premium furniture brand, established in 2021 and known for luxurious and bespoke pieces from its 20,000 square foot furniture house at 152 Ubi Avenue 4, with more than 1,800 five-star Google reviews behind it. Our own showroom is at 400 Balestier Road: same company, same people, and the same warranty desk you'd walk into if something ever went wrong.

The adjustments are slow and near-silent by design. You won't feel them happen. You'll notice it in the morning, in the part of your back that usually complains.

Right here. Our full policy covers the warranty periods product by product, faulty items, returns and exchanges, order cancellation, refunds, disposal and delivery, in plain language. Read it on the warranty and returns page.

Yes. Under Singapore's Lemon Law (the Consumer Protection (Fair Trading) Act), if a mattress is faulty you can ask for a repair, a replacement, a price reduction or a refund, and for the first six months the law assumes the fault was there from the start. Our own warranty sits on top of that, it doesn't take it away. More on the warranty and returns page.

Every CasAI mattress and smart base carries a tiered warranty against manufacturing defects: 10 years on the mattress structure, and 5 years on the smart base, covering the frame and welds as well as the motors, control box, handset, sensors and cabling. A confirmed manufacturing defect is repaired or replaced at no cost to you, with no inspection, collection, transport, parts or labour charge, for as long as the claim falls inside the warranty period. See the warranty and returns page for exactly what is covered.

That is what the showroom is for, and why we scan you before you choose. There is no home trial and no guaranteed return period for comfort, so the scan and the time you spend on the bed are what protect you. If it still isn't right, talk to us: we can look at a different firmness or configuration, an exchange, or store credit. That's assessed case by case rather than promised in advance, and an approved return of a product that isn't faulty carries an S$80 transport and S$50 sanitation fee. A genuine defect is different, and costs you nothing. Full terms on the warranty page.

There's no guaranteed return period for a change of mind. Where a product isn't faulty, a return is assessed case by case and we'd usually look at an exchange, a different configuration or store credit first. If a non-defect return is approved, the product has to come back clean and complete with every controller, cable and sensor, and an S$80 transport plus S$50 sanitation fee is deducted from the refund. Bundles come back together, including anything given free with them. Customised and made-to-order items, toppers, bed frames, display and clearance units, all pillows and opened accessories aren't eligible, and pillow sales are final. Unopened accessories can go back within seven days for a S$25 fee. None of this touches a genuine defect, which is repaired or replaced at no cost to you. Full policy on the warranty and returns page.

Fair thing to ask about anything with moving parts. The motor carries a 5-year warranty and the smart-base electronics and sensors the same 5 years, and a confirmed defect is repaired or replaced. Repairs are handled by CasAI here in Singapore, not a hotline overseas. Full terms are on the warranty and returns page.

CasAI delivers and installs your mattress and smart base, and pairs the app on site. Any visible damage, missing items or wrong products are put right if you tell us within 48 hours of delivery.

CasAI Sleep Studio, 400 Balestier Road, #01-20, Singapore 329802. It's the Balestier furniture stretch, and there's a basement carpark in the building, so you can drive straight in. Get directions.

Daily, 11.00am to 8.00pm.

Walk-ins are welcome. Booking ahead guarantees a consultant and a trial bed are reserved just for you.